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WorkCentre 6505 no longer working via USB

Product Name: WorkCentre 6505
Operating System: Not Specified

My WorkCentre 6505 has stopped working via USB.

It will no longer print, and the scanner times out. The computer said it was offline.

I deleted the printer driver, and the computer no longer sees the printer when I reconnect the cable.

I have tried rebooting everything, and using 2 different cables. Same result.

It will still print if I use a USB memory stick.

Any suggestions welcome.

Many thanks, Michael

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: WorkCentre 6505 no longer working via USB

Hello MichaelBolt, 

Please take a look at this post for a solution to the offline message. 

Thanks,
TammyL-Xerox
Community Manager

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Re: WorkCentre 6505 no longer working via USB

The suggested replies do not apply for a USB cnnection.

The first id for a TCP/IP connection, the second for WiFI.

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TammyL-Xerox
Community Manager
Community Manager

Re: WorkCentre 6505 no longer working via USB

Hello MichaelBolt,

I suggest that you call into our support department for assistance @ 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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