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soraruff New Member
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WorkCentre 6515 - error 018-755

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Hi,

i have a Workcentre 6515 and i can not scan any document: error (018-755) server connection error in SMB. It has not worked since i brought the pc to repair and i don't know how to fix it.

 

You can help me? Thanks :))

 

SS

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCentre 6515 - error 018-755

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That will happen if you are using port 139 instead of 445 doing an SMB scan to Windows 7 and up.

 

It would really help to know what was repaired though on the PC, since that is where the problem is since you imply it worked until something was done to the PC.

 

But generically speaking, make sure the port is 445(1) and if Windows 10, make sure the PC Domain name or Workgroup is before the username(2)

 

1.JPG

 

For the username, easiest method to get the exact right format is from the share within windows itself ala: <exactly how it shows within the brackets>

 

win10SMB.GIF

 

But if your PC was reloaded, the share probably no longer exists at all, or the username the 6515 is using doesn't.

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Joe
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soraruff New Member
New Member

Re: WorkCentre 6515 - error 018-755

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Hi,

i have windows 10, i brought the pc to repair because my hard disk was full, the contents were copied to a large one.

 

The door is correct (445), in "login name" i have only the name of pc because i'm the only one to use it.

 

The folder  i use to scanner in "Permissions for new folder" i have only "Everyone", i select all permissions but does not work.

 

Thanks for the help

Sara

 

 

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCentre 6515 - error 018-755

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in "login name" i have only the name of pc because i'm the only one to use it.

I'm afraid you don't know how computers work here, the name of a computer has no relevance to a login name, it doesn't matter if there is one user or 1000, users have names.

 

The folder  i use to scanner in "Permissions for new folder" i have only "Everyone", i select all permissions but does not work.

So click add on that screen and add the username you use to log into the PC (assuming it has a password) or create a new user with a password and add it in there (Passwords are required for remote access, it doesn't matter if you don't need one to log into the PC itself, it is required to log in remotely from another client (PC,Printer etc)

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Joe
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soraruff New Member
New Member

Re: WorkCentre 6515 - error 018-755

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Yes, i don't know how the pc work... and i ask for help ;)

 

I already had this problem and customer support solved it whitout creating anything, unfortunately i didn't note the procedure. I had made changes to the folder as you indicated but then we did something about the owenship of the printer.

 

It was a 5 minutes job...

 

Thanks

SS

Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCentre 6515 - error 018-755

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My second screenshot shows the ownership and shows what to do with it.

 

If you have a service contract just call Xerox again.

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Joe
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