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WorkCentre 6515 error 065-225

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Hello, I've a WorkCentre 6515. Some days ago it starts displaying the error 065-225 when trying to make a 2-sides scan/copy. The single-side scan/copy works well. Any advice?

 

Thanks!

Adriano

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Valued Advisor
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Re: WorkCentre 6515 error 065-225

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Call for service, that is a broken part, probably a circuit board. Specifically what is termed the IP Dup PWB

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Joe Arseneau
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Re: WorkCentre 6515 error 065-225

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So how do we get this replaced?  How can we repalce this ciruit board and how much will it cost to replace?  Whay is it suddendly failing?  Is this a defective part?  I do no believe any of us paid the prices we paid to have a unit fil like this.

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Re: WorkCentre 6515 error 065-225

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Hello, my scanner is doing the same thing. I call custumer service couple times and haven't been able to talk to them. Do you know whats the price on that part? Which number did you called? 

Thank you d_genaro@hotmailcom

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Re: WorkCentre 6515 error 065-225

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S/N : 3379232999 Achetée 10/2017

J'ai eu 2 interventions sous ce code d'erreur 065-225 sur mon imprimante WorkCentre 6515 les 3 premiers mois de l'utilisation. J'ai à nouveau cette erreur (3x !) depuis le début de cette année 2020. Le prix du devis de réparation dépasse la valeur neuve de l'imprimante. J'estime qu'il y a un grave problème de série sur ce modèle. La seule sanction sera commerciale, j'utilise dans de mauvaises conditions la partie de l'imprimante qui fonctionne bien WorkCentre 6515. Mon prochain achat ne sera pas une Imprimante Xerox, il y a d'autres fabricants qui peuvent fournir des équipements sans problème de série. Michael de Cannes, France

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