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Valued Advisor
Valued Advisor

Re: WorkCentre 6605 DN Not Scanning - Error 031-531

Hi HL_Alex,

Thank you for using the Support Forum. Please take a look at this solution for a similar code concerning SMB and the share name. Also make sure you have set up SMB scanning correctly.   Please consider contacting your support centre for further assistance.

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New Member
New Member

WorkCentre 6605 DN Not Scanning - Error 031-531

Product Name: Other - specify product in post



I'm running a WorkCentre 6605 DN on a home network and haven't been able to get the scanner to do network scanning in ages.


When scanning to my network PC, the printer scans the document but then returns an error message:

"031-531:Unable to get file/folder name on SMB server. Please check the SMB server settings..."


These are my scanning settings for the PC I'm using:


Untitled picture.png


I'm running a Windows 7 PC and file sharing has been turned on for the "Scanning" folder found on my desktop. There are no subfolders for that folder.


Not sure where to start. Any tips would be appreciated.

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