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New Member
New Member

WorkCentre 6605DN Scan to email issue

Hello,

we have recently purchased a WorkCentre 6605DN with latest firmware installed (201407180658), the printer function works properly but we have issue with the scan to email function.

 

We set the correct parameters like "from" email address, "SMTP Server", "SMTP Port" and authentication but the function doesn't semms to work.

 

We checked the logs of our smtp server and the sessions made by the printer are totally unreadable, with unrecognized command and strange characters:

 

[135C] 11:24:12 Connected, local IP=
[135C] 11:24:12 >>> 220 mail.xxx.com ESMTP IceWarp 10.3.5; Wed, 29 Oct 2014 11:24:12 +0100
[135C] 11:24:12 <<< #  #TP#8e##E#L##m####߷vJ#
#,S##1##  F # j 8 # k 9 # = 5##,#$#
[135C] 11:24:12 >>> 500 5.5.1 Command unrecognized: "#  #TP#8e##E#L##m####߷vJ#
#,S##1##  F # j 8 # k 9 # = 5##,#$#"
[135C] 11:24:12 <<< ## # @ 2 # g 3 # < /####    #
[135C] 11:24:12 >>> 500 5.5.1 Command unrecognized: "## # @ 2 # g 3 # < /####    #
[135C] 11:24:12 *** <> <> 0 0 00:00:00 INCOMPLETE-SESSION
[135C] 11:24:12 Disconnected

 

What is the problem??

 

Any help wolud be appreciated

 

LM

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Valued Advisor
Valued Advisor

Re: WorkCentre 6605DN Scan to email issue

Hi!

 

What does the printers log say?

Is there any fault code?

 

Best Regards

Kimzi


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