We have a 6655 that is throwing Scanner Error
CWIS shows status code 14-517-00
UI shows fault code 362.386.00
After rebooting the machine will Copy, and Scan (email, network etc) but as soon as they try to fax the error returns immediately.
Any suggestions? Due to the behavior im thinking software issue but dont want to take the printer down completely unless necessary
The scanner is defective and need to be replaced.