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Valued Member
Valued Member

WorkCentre 6655 Scanner Error

Product Name: WorkCentre 6655
Operating System: Not Applicable

We have a 6655 that is throwing Scanner Error

CWIS shows status code 14-517-00

UI shows fault code 362.386.00

After rebooting the machine will Copy, and Scan (email, network etc) but as soon as they try to fax the error returns immediately.

Any suggestions? Due to the behavior im thinking software issue but dont want to take the printer down completely unless necessary

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Valued Advisor
Valued Advisor

Re: WorkCentre 6655 Scanner Error

Hi,

The scanner is defective and need to be replaced.

 

Gabi

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