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Valued Advisor
Valued Advisor

Re: WorkCentre 7328 can't scan



You could start by simply checking the network, does print from computer work?

If so it may just be that the engineer did reset everything.


Check This guide for scan to email.

And This guide for scan to smb.


If printing from computer does not work, I suggest you have a look at the network settings on the machine.


Best Regards


Please remember to select "Accept as Solution" for posts that helped you solve the issue.

New Member
New Member

WorkCentre 7328 can't scan

Product Name: Other - specify product in post

I was able to scan at the beginning of the week, then had some technical issues, someone came yesterday morning to fix that (problems with the paper tray) and now scanning doesn't work anymore. 


Typically, I scan by email, and I get the error: "complete with an Error (016-768): Invalid Sender Address

When I attempt to scan to network, I get the error: "completed with an Error (027-516): server connection error in SMB


I imagine these are related but I don't know where to start looking for the problem. 



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