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New Member
New Member

WorkCentre 7535 Scan to email in multiple domains.

We have a WorkCentre 7535 and are using the Scan to email option.  There are multiple domains in our environement and multiple exchange servers.  The Scan to email option works fine when sent to anyone within the same domain.  When sent to someone in our other domain it doesn't work.  Any ideas?

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6 Replies
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Valued Advisor
Valued Advisor

Re: WorkCentre 7535 Scan to email in multiple domains.

you need to setup smtp relaying on your exchange server, so that the ip of your xerox is allowed to relay to external domains

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New Member
New Member

Re: WorkCentre 7535 Scan to email in multiple domains.

It so turns out that we have another WorkCentre 7535 that works just fine through the smtp relay on the same exchange server.  SMTP is set to relay the ip of the xerox to external domains.  The trick is to figure out what is set differently on the different WorkCentres.  Any idea's

Thanks

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Valued Advisor
Valued Advisor

Re: WorkCentre 7535 Scan to email in multiple domains.

maybe you have enabled authentication o1 1 of your machine?

also check the firmwares of both models, i know there were some changes in the smtp protocol on newer firmwares...

 

can you post your levels of firmware?

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New Member
New Member

Re: WorkCentre 7535 Scan to email in multiple domains.

The firmware version appears to be the newest 061.121.201.09700 on both machines.  What Authentication are you talking about?

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Valued Advisor
Valued Advisor

Re: WorkCentre 7535 Scan to email in multiple domains.

you can call xerox to obtain release : 061_121_221_20901, they improved the smtp protocol, you can also send now test mails from the webinterface from that firmware release....

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Valued Advisor
Valued Advisor

Re: WorkCentre 7535 Scan to email in multiple domains.

what you also can do :

 

print  from each machine a config page and compare them

create a clone from the working machine and restore the clone on the non working machine :)

 

 

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