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WorkCentre 7545 workflow scanning remote directory lock failed server 2012

Hello everyone,

 

I searched and followed everthing suggested here: http://forum.support.xerox.com/t5/Copying-Faxing-Scanning/workflow-scanning-on-75XX-and-57XX-Microso...

 

but still can't get a WorkCentre 7545 configured to use Workflow scanning using SMB to work with a Server 2012. Permissions are set correctly. The Xerox has firmware: 061.121.223.36000 and I applied patch 158499v1.dlm, but it's still not working. SMB port 139 is being used.

 

Any idea of what else to do? I have another Xerox (7435) working correctly using Workflow Scanning with the server.

 

Thanks.

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3 Replies
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Community Manager CherylO-Xerox
Community Manager

Re: WorkCentre 7545 workflow scanning remote directory lock failed server 2012

Hi Geoff_Temple,

Thank you for using the Support Forum. Please take a look at the solutions for the error message you are seeing. If these solutions do not help please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Re: WorkCentre 7545 workflow scanning remote directory lock failed server 2012

Hi CherylO,

 

I saw that before I posted this and tried the suggested fix, but that didn't work. I called the Xerox support number and I am being helped by someone.

 

Thanks.

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MarkEvinger New Member
New Member

Re: WorkCentre 7545 workflow scanning remote directory lock failed server 2012

Had the same issues with a 7525 on version 061.121.220.65000; an upgrade of the firmware to 061.121.224.18803 cured the issue.

 

Also made sure that on the Server 2012 R2 that ports 139 and 445 were enabled inbound/outbound on the Windows Firewall under advanced properties.