WorkCentre 7655: No Network Scanning Function

[FletcherDunn]

Oh, I see. That little card that was hidden in one of the paper trays. I remember installing it, but it is no longer there. I guess I need to find a replacement.

Thanks for the help.

[RuiKZ6N6K-xrx]

No. You don't need to renew. It is perpetual. Normally it comes with the printer. It is a kind of card with chip. I'm assuming that the first owner lost the manuals. The technician should be able to help you, but before that try to get a proof, like the invoice. Regards Rui

[FletcherDunn]

So basically we lost the authority to scan documents? And we have to renew a license of some sort?

[RuiKZ6N6K-xrx]

Hi, If I'm not mistaken, your printer lose the license for scanning services. You have to call your local support centre and ask for a technician. Sorry. Regards Rui

[FletcherDunn]

About a year ago we recieved a second hand WorkCentre 7655 from a company friend. It took us a while to get everything up and running, but eventually we figured it all out. But this morning when I turned on the machine, it asked me to enter some basic infomation(language, date, time, etc.), something it has never done before. After the machine rebooted, and the menu was displayed, it listed only the Copy function. The Network Scanning icon was no longer there.

I printed out a copy of the Configuration Report which listed the proper Network Scanning settings as we configured it(the FTP address, user/pass), however it says Network Scanning is disabled. I've gone through all the manuals we recieved with the Machine, and also looked through all the options on the machine itself and through its IP address in an attempt to enable Network Scanning. 

So far I have not found any solutions, nor have I been able to find out what has changed from the last time we used the machine to today.

Anyone have a suggestion on how to enable Network Scanning?

Thank you.