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WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans

Good afternoon all,

 

We have a user who has changed her name, and accordingly we updated her email account on our server, with her previous name listed as an alias.  When she tried to scan-to-email now, the emails disappear into nothingness.  We would have thought having her login with her correct information would associated the new email with the scan, or at least direct it to the previous alias which should route to her current address, but no luck.

 

Is there somewhere I need to update her information?  We aren't using the Address Book functionality, we authenticate through our mail server on login to the machine.

 

Thanks for any advice!

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Valued Advisor
Valued Advisor

Re: WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans

If you do a search for her, do you get the new address (alias) or the old address?

Try it on CWIS > Properties > Connectivity > Protocols > LDAP > User Mappings

 

Capture.GIF

 

At least that will tell you were to start looking for the issue since you have to guess everything now.

 

 

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Joe Arseneau
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Re: WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans

Hi Joe,

 

When I search for her current username or with her directory information I do get what looks like a correct profile.

 

khass2.PNG

 

When I search for her previous alias, I get a confusing profile:

 

khass.PNG

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Valued Advisor
Valued Advisor

Re: WorkCentre 7775 - User alias changed in LDAP, doesn't receive scans

Since it finds no email address or anything else, I would say the alias is not located within the same scope of the root directory.

And since it finds no email address, the email would likely be getting sent to the machines email address, not into nothingness (I assume they use Send to self.)

 

I would look server side at the alias settings, use something like Softerrra LDAP browser so you can view the lookups and see all the details for both.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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