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WorkCentre 7835 Scan / Email Workflow problems

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Hey,

 

Hope I am posting in the correct section, We have a new Xerox Workcetre 7835 set up here and we can print to, its on our network in the office, but we are having issues scanning to a computer or folder, also tried setting up scan to email using our office365 account, keep getting FAILURE transferring to network server, I've set up the smtp.office365.com tried various port numbers, none have worked. Even trying to scan to an individual computer will not work, ive searched multiple forums and cant seem to find any solutation to this issue, any pro tips??

 

Kind Regards,

 

J

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Re: WorkCentre 7835 Scan / Email Workflow problems

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based on the little info you have provided... this is what works for me

 

In regards to network scanning using SMB protocol to a shared folder on the network a common hang up i have witnessed is not using the correct port number, use port 445. Also if you are required to use an sort of authentication make sure you list your domain first for example : DOMAIN\username

 

hope that helps...

 

We dont use 365 so i cant offer any tips there but im sure one of the xerox moderators can point you in the right direction.

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Re: WorkCentre 7835 Scan / Email Workflow problems

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For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest and try again.

 

Then, for the email setup assuming it still messes up.

 

smtp.office365.com port 587, using STARTTLS (Do not choose "STARTTLS if available"). Make sure the login name and from address are identical.Also make sure both logins are set to System before you type them in.

 

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Then go to CWIS > Properties > Services > Email > Setup and edit the From Field entry

 

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And verify it is exactly the same as the other locations above. This field gets populated when you first setup SMTP, but does not get changed when you change the SMTP section later.

 

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There are probably a hundred forum posts about scanning to various OS's from various MFP's, this particular printer running the latest firmware will scan to every single OS that supports SMB or FTP. So the settings are the problem if you cannot.

 

So to strip it down to the basics as we have literally nothing provided for troubleshooting, I will go in order of failures  and cover them all.

 

Connections:

Check the gateway on the MFP, make sure it is identical to the one listed on the PC you are scanning to.

Verify the time/date on the MFP is within 3 minutes of the PC's current time (CWIS > Properties > General Setup > Date and time

 

In the scan setup, whether you are using a one-touch, a repository, a template or a scan to, all the basics stay the same

SMB to the IP of the computer (Don't bother with host names, it won't work), the port is going to be 445 unless you live in the stone age and are on Windows XP SP1 or earlier.

 

The Share name has no forwarding or trailing slashes of any kind, literally identical to the shared folder. So if the shared folder on the PC is scAn then that is exactly what you put on the printer setup, not scan, not SCAN, you put scAn.

 

There is no Default repository document path, leave it empty.

 

Authentication:

The login name is probably not what you type to login to the PC, and it absolutely has a password, you can log into a PC without a password simply enough using a keyboard, but you can't from a remote OS across a network, the printer is based in Linux/Unix, it is not and cannot be in a Windows Homegroup. To verify the user account, go in to the folder permissions. And don't put it on the desktop or anywhere inside the users profile, stick to the root of the drive. (Tell the printer to login using whatever the users info is inside the brackets)

 

6.JPG

 

Once scan is successful, right click the shared folder and pick Send To > Desktop (Create shortcut) if needed.

 

Those steps will 100% get scan to work on Windows Vista through Windows 10 on every Connectkey MFP. Linux and OSX will also work, but since I was given nothing to troubleshoot, I'm assuming Windows.

 

 

 

 

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Joe Arseneau
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Re: WorkCentre 7835 Scan / Email Workflow problems

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You are a legend! it worked! the settings were perfect in the printer interface, it was the shared drive that wasn't sharing the folder I chose!

Thank you again!
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