cancel
Showing results for 
Search instead for 
Did you mean: 
toowhite Member
Member

WorkCentre 7845 Paper jam will not reset. Lower, left door.

Product Name: WC7845
Operating System: Other – specify OS in post

I have a Xerox WorkCentre 7845.

Have had paper jam using tray two, set up to run 11x17.  Pulled all jammed paper, cannot find any other jams or pieces any where.  

 

Cannot reset machine.  Paper jam message on a loop.

 

Have turned on and off several times.  Even unplugged one time.

 

Please advise help to reset.

 

Thank you.

0 Kudos
7 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

Hi,

Can you provide the fault code from "Fault History"?

Check the fuser exit sensor actuator if is not broken. It is located inside the fuser under the yellow guide.

 

Gabi

0 Kudos
toowhite Member
Member

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

Not sure if you got my msg.

Clear Jam in Printer Left Side Bottom Door. No numerical number code.

I had been running out of tray 2, 11x17, glossy 80# text, color. It jammed with two or three sheets. I made the mistake and pulled by ripping sheets in half.

Put all sheets together, so, I think I removed all pieces. But, like you have mentioned, sensor is probably bent or broken.

Can you please direct me to the sensor inside door C"?

Thank you so much for all your help. I don't have a contract with Xerox for this machine.

0 Kudos
toowhite Member
Member

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

(view in My Videos)

0 Kudos
toowhite Member
Member

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

Oh, sorry, went into admin mode and did find a fault code: 372.900.00
Sorry.

Please advise.

Thank you so much!
0 Kudos
Highlighted
gabiene Frequent Advisor
Frequent Advisor

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

Sensor.png

Check that little sensor circled in picture below.

0 Kudos
toowhite Member
Member

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

Yes, I see that in the picture you have submitted.  

It looks recessed or broke.  Mine does not protrude out.  Looks like I will need to replace that.  Would have never figured that out.

I do have another machine like this one that am using for parts.  How hard is this to swap sensors?

I thank you so much for your input.  Just a one man show and still trying to make some money with customers needs to output on paper.

Please advise repair.

Thank you so much for your help! Will definetly give you the highest marks I can in here.

0 Kudos
gabiene Frequent Advisor
Frequent Advisor

Re: WorkCentre 7845 Paper jam will not reset. Lower, left door.

Hi,

Let's hope the sensor is just dislodged and not broken.

First, to have better access you must remove the little cover behind the cover A, After that remove the bypass tray from it's 2 screws and unplug the 2 cables78xx TM.jpg

78xx TMremoved.jpg

Remove the metal guide (2 screws) that cover the sensor and the shaft:78xx metal guide3.jpg

release the shaft or remove it ( it have a E clip on the left)

78xx shaft.jpg

Finally remove the sensor (one screw)

78xx sensor1.jpg

Replace the sensor and put all back in reverse order.

 

Good luck!

Gabi

0 Kudos