I had similar issue. Found that the little sensor got dislodged. I thought the worse too, could not reset for the life of me.
I actually took apart part of that side of the machine. Had to buy a small mm socket to fit small screws to remove. Then I found that the sensor snapped right back on shaft.
It took some time to look at and think about.
I have a spare machine, but do not want to part with any of the parts because of the age and trying to keep myself going.
Not sure, you might be able to purchase direct from Xerox. You would have to call Xerox direct and wait around while they connect you to the right department. They are always very thorough and make sure you get what you need.
Otherwise, you would have to call for a service call and have a technician come out. That can be cashy.
Gabriel sent me some pictures and was very helpful in solving my issue.
I am having the issue of Paper Jam not resetting after you get all the paper out. I have a Xerox Workcentre 5135. Can you help me? I can not afford to call a technician right now.
Look at paper path where it has jammed. If it continues to jam in the same spot, there might be a piece still stuck in the paper path preventing the next sheet to flow through the machine.
The paper path is key to the solution. Open up side down and pull out all trays associated with this. The trays come out most of the time with ease. Then inspect the rollers for anything blocking the path.
A simple scrap can be caught where the sensor is in the middle top of paper trail. Please look to see if the sensor has been knock loose from its position from removing jammed papers.
They are easy to reset back in there seats, but sometimes it is easy to remove a roller or two to access this. Take plenty of pictures before taking anything apart. Just in case you forget how they might go back together.
Please let me know if you need more assistance. Can you share pics of the inside of this area. Maybe I can pinpoint the sensor that might be loose. Be careful not to brake when reseating.
There is no paper anywhere in the area where it says there is a jam. I have checked it thoroughly!!
When it started saying there was a jam, I was copying 3 pages. The first one went through but none of the others. There was no paper to remove. it just all of the sudden said clear jam in area 1. There was nothing there to clear.