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ret1 New Member
New Member

WorkCentre 7855 - Can't scan to email

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I have a WorkCentre 7855 and suddenly I cannot scan to email these past few days.  


The error message I get on the printout is "Job Status: FAILED The job exceeds the maximum size or fragment limits set by the System Administrator"

Thank you for your help,


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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: WorkCentre 7855 - Can't scan to email

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So it isn't that it can't email, the issue is that the email you are sending is very large (High-res, too many pages, etc etc.)


By default the machine will only send a 10MB file, that can be changed to 20MB, it won't do larger than that. So set it to 20MB, and failing that, scan to a USB stick or network share and take the file to a PC and send from there if need be.


CWIS > Properties > Connectivity > Setup > SMTP (Email) > Edit




Then max out the File size box



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