WorkCentre 7855 - Can't scan to email

[Joe Arseneau · Accepted solution]

So it isn't that it can't email, the issue is that the email you are sending is very large (High-res, too many pages, etc etc.)

By default the machine will only send a 10MB file, that can be changed to 20MB, it won't do larger than that. So set it to 20MB, and failing that, scan to a USB stick or network share and take the file to a PC and send from there if need be.

CWIS > Properties > Connectivity > Setup > SMTP (Email) > Edit

Then max out the File size box

[ret1]

Hi,

I have a WorkCentre 7855 and suddenly I cannot scan to email these past few days.  

The error message I get on the printout is "Job Status: FAILED The job exceeds the maximum size or fragment limits set by the System Administrator"

Thank you for your help,