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lapeter New Member
New Member

WorkCentre 7855 - Can't scan to email

Product Name: WorkCentre 7970i built-in controller
Operating System: Windows 10

I recently bought a WorkCentre 7970i and I love the machine. My main problem is that I am not able to "Scan To" on the maching. I can only do "Workflow Scanning". The addresses are in the address book but the Scan To does not recognize any addresses. HELP!!

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4 Replies
lapeter New Member
New Member

Re: WorkCentre 7855 - Can't scan to email

My machine is a workcentre 7970i and not 7855

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCentre 7855 - Can't scan to email

Workflow scanning is to a PC via SMB or FTP, it uses these.1.JPG

 

Scan To goes specifically to things created in the Address Book as Scan To locations (1), nothing else.

Email addresses created in the Address book (2)

2.JPG

 

are used only in Email , which only works after you setup the printers email account and SMTP server information

3.JPG

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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lapeter New Member
New Member

Re: WorkCentre 7855 - Can't scan to email

Thank you so far. I am still stuck. When I go to the SMTP page, ti asks me for the device email address. I didn't know the printer had an email address. How do I find that?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: WorkCentre 7855 - Can't scan to email

Xerox doesn't provide email, you do.

Everything inside of the SMTP settings is up to you to provide. Just like you can't send an email if you don't have an email address, neither can anyone or anything else.

You can just create one, Gmail, Office365 etc.

In general, the big 2's settings are

smtp.gmail.com port 587 with STARTTLS

smtp.office365.com port 587 with STARTTLS

Note that picking STARTTLS (If Available) is never going to be the right choice.

Make sure the device time is correct to within 3 minutes of actual. And for email, the printer needs access to the internet, so your DNS must be set up, as does a proxy if the LAN requires it. We can't provide that information for you either.

You may also need to update your printers firmware.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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