Workcenter 7525 - Can Receive Fax but not send

[Eloi · Accepted solution]

Turns out the bill had not been paid for the fax line.

That was why it was not sending but receiving.

Thank you for your suggestions.

[CherylO-Xerox]

Hi Eloi,

Thank you for using the Support Forum. Please try the solution for checking the phone line.  If the line is working then follow the same steps to dial a number using the phone.  If you need to dial 9 to get an outside line then you will need to do that on the fax as well.  If this does not help please consider contacting your support centre for further assistance.

[Eloi]

Hello,

I'm having issues with a Workcenter 7525.

I can receive a fax, but cannot send a fax.

I have tried following the trouble shooting guide below, but this has not resolved the issue. 

http://www.support.xerox.com/support/workcentre-7545-7556/support/engb.html?associatedProduct=XRIP_W...

After entering the fax number, the screen seems to change to dialing but then changes to a paused icon.

I wasn't clear on step 2 of the troubleshooting : "Make Sure the Necessary Characters Have Been Added to Switch to an Outside Phone Line"

I've tried the fax number both with a "9" and without, but no luck...

Any thoughts in how to resolve the issue?

Thanks in advance, your help is greatly appreciated.