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Workcentre 3220 - Unable to scan to ftp

Hi there, 

 

I am unable to scan documents to my ftp server from my workcentre 3220. I configured all the settings in the web interface. But everytime I scan, the machine prints a Scan to Server Confirmation Report stating that the status failed. Pls Help!

 

Regards 

cnadmin

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Valued Advisor
Valued Advisor

Re: Workcentre 3220 - Unable to scan to ftp

You need to provide much more detail:

What is the FTP server running?

What port?

FTP or sFTP?

Using IP address or Hostname?

How have you formatted the path on the webui of the printer?

Are you adding leading and trailing slashes ala /Folder one/Folder2/ or no?

Are you using a login or attempting to do this with Anonymous?

Is the Gateway and Time and Subnet correct on the device? If using Hostname is DNS setup properly for the internal network?

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Joe Arseneau
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Re: Workcentre 3220 - Unable to scan to ftp

I am also dealing with this issue now. 

 

What is the FTP server running?  Native Windows ftp client

What port? 21

FTP or sFTP? FTP

Using IP address or Hostname? I tried both, but now using hostname.

How have you formatted the path on the webui of the printer?

Are you adding leading and trailing slashes ala /Folder one/Folder2/ or no? leading only.

Are you using a login or attempting to do this with Anonymous? Anonymous.

 

 

We have users on the same network as the printer not being able to scan to pc starting 2 weeks ago.  The users can print and ping the printer, however the printer will not scan to users pc.   I created a profile for myself and I am not able to replicate the issue, as it scans to my pc just fine, and I am on the same network, but it wont work for other users.  I have verified that their PCs are listening on port 21 and that there are no firewall rules preveting FTP.  I have also confirmed that the windows feature for FTP is turned on, yet the printer fails to connect.  It states:

 

Status.............Failed

Unable to connect to remote server

<User name>

<hostname:21>

 

 

 

Please assist, thanks.

 

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Valued Advisor
Valued Advisor

Re: Workcentre 3220 - Unable to scan to ftp

Get rid of the / and create an FTP user. Anonymous won't work.

 

 

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Joe Arseneau
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Re: Workcentre 3220 - Unable to scan to ftp

Joe,

 

Thanks for your reply, however anonymous does work for me, but not for some others users on the same network.  I have configured all users the same including my own, however it works for me and not them.

 

 

Thanks.

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Valued Advisor
Valued Advisor

Re: Workcentre 3220 - Unable to scan to ftp

So the Xerox device is fine and you need to troubleshoot from the PC's.

First step is to compare versions because anonymous doesn't work with Home versions.

There is no scenario where everything is the same and something is different, there is ablsolutely something different on the PC side, but if you won't even try a real account to scan with then there is nothing further I can add. Troubleshooting is trial and error.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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