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Workcentre 3220 and Network Scan Manager located on central server

Good morning,

 

I'm having a bit of a weird problem in regards to our Workcentre 3220 and using the network scan feature. The Samsung (?) Network Scan Manager program is running on our central server and seems to work fine most of the time. I log into our server via a Remote Desktop Connection so that we don't require 

 

However, when I log out of the server connection (not log the server out of Windows, but rather just disconnected from RDC), the network scan manager seems to "lose" the printer and will not let us scan anything until I've re-logged in to the server and it refreshes the connection. When I log back in, I notice that the printer has a red "X" though it, then 2 seconds later it goes back to normal.

 

Is there a specific reason why it loses the network connection as soon as I log out of RDC? Is there not a way I can set up the Network Scan manager as a Windows Service and not have to worry about it? As of now I have to keep the RDC connection open all day just so people can scan to their computers.

 

Thanks,

Travis

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Valued Advisor
Valued Advisor

Re: Workcentre 3220 and Network Scan Manager located on central server

If a program is running under your account and you log out, the program cannot keep working.

If it is an actual server and not some random Windows PC used as a Server, you should be able to run it as the admin, which would make it usable to all the other users when they log in.

 

In short, the user who opens the application (In this case scan manger, needs to just lock the PC, not log out)

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Joe Arseneau
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Re: Workcentre 3220 and Network Scan Manager located on central server

Thanks for the quick reply ... I guess I should have included a bit more information as to the setup we have..

 

The computer we use as our "server" is not running Windows Server, rather it's just a PC running Windows 7 Professional which serves as a database network for our ERP/POS software and employee file storage.

 

When I exit RDC, I do not log out, rather just disconnect - so the user account on the server is still active and the program is still running while I'm not connected, however it seems that the scan manager can only keep a connection with the printer if RDC is active and sitting idle.

 

Weird.

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Valued Advisor
Valued Advisor

Re: Workcentre 3220 and Network Scan Manager located on central server

Then I am not sure why it is happening, Win 7 cannot have multiple simultaneous logins, but if you are just killing the connection and not logging out it should still run fine. Is the desktop still available when you go over to the PC physically?

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Joe Arseneau
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