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Re: Workcentre 3325 fails to connect to email server



I'm having this exact same problem with the exact same machine model (and for what it's worth, I had it with the M20 / M20i as well.)


After doing a network trace, I found that the WC asks the SMTP server if it supports GSSAPI (Kerberos) authentication (used with Active Directory among other things.) If the server replies that it does, the WC quits the connection!


Server:  334 GSSAPI Supported
WC:      QUIT
Server:  535 5.7.3 Authentication unsuccessful

So what's up with that?!



I have submitted this information to a Xerox level 2 technician and hopefully they'll reply here as well.

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Valued Advisor
Valued Advisor

Re: Workcentre 3325 fails to connect to email server

Hi NEngineer,

Thank you for using the Support Forum. Please make sure that you have setup the SMTP to scan to email.  If you have set up the system correctly please consider contacting your support centre for further assistance.

Community Manager

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New Member
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Workcentre 3325 fails to connect to email server

Product Name: Other - specify product in post

Workcentre 3325

Exchange 2003


When I try to configure the "Outgoing Mail Server" I get the following message when I test it.

Step Status

Connecting To Server Success

Trying to Login Unknown Error

Result Fail


Is there a log somewhere that would tell me what the "Unknown Error" is?

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