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Workcentre 5855 Workflow scanning template not valid when default is hidden

I've been banging my head against this issue for a bit and am unable to find a solution. I've created several templates for scanning destinations. When I choose to hide the default template and select one of the previously created templates to be listed at the top, it will not appear on the workflow scanning list of templates on the device quickly displaying the message "Selected template is not valid and cannot be used; Select another template." However if I don't select "Hide default template" everything works fine. The problem is I don't want the default template listed.

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Community Manager
Community Manager

Re: Workcentre 5855 Workflow scanning template not valid when default is hidden

Hi rbanke,

Thank you for using the Support Forum. Please take a look at the solution for deleting a template and make sure you are following all the steps.  If this does not work please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Re: Workcentre 5855 Workflow scanning template not valid when default is hidden

Hello, Thank you for your response, however it is completly unrelated to the issue I posted. 

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Re: Workcentre 5855 Workflow scanning template not valid when default is hidden

Hi rbanke,

Thank you for using the Support Forum.

 

Please take a look at this other topic regarding:

How To Update the Workflow Scanning Templates List on the Device.

http://www.support.xerox.com/support/WC58XA/support/en_US.html?objGUID=2159

 

If this does not help then you may wish to contact our support center using the following link

Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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