Workcentre 6015NI: Cannot find 1200 DPI scan setting in Win10 x64

[Joe Arseneau]

Are these forums just for customers to answer other customers questions

Technically yes.

does someone from Xerox actually look in here?

I work for Xerox and answer the vast majority of posts that get answered it seems, but I do not post here in an official manner, they do not employ me to do so, it just is a personal side project really. This issue applies to a machine I don't have access to, and on a thing I don't actually support (TWAIN),  or have documentation on, so my responses on the thread(s) have been, and are, very limited. I apologize, it is just out of my ability.

If you have a maintenance agreement with Xerox, I would call, the team that supports it (The 6015) would certainly be able to source the answer.

[brainsoft]

No one has any suggestions?  Are these forums just for customers to answer other customers questions or does someone from Xerox actually look in here?

[brainsoft]

http://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Xerox-WorkCentre-3225-scanning-resolution/...

So I finally found this in the support forum and it seems the brochure might be a lot of marketting gimicks and confusion.  I understand the claims for CMYK printing with multi-bit color, but I'm still not clear on the scanning portion.  I just want to scan some photographs at the highest level possible.  Right now the ones I am scanning look pixelated when using fax and scan in Windows.  They appear better in the "Scan" app from the windows 10 store, and are comparable to scanning direct to USB from the printer as long as "auto-exposure" is turned off.

Would still be interested in more info on the "driver's resolution conversion" to enable 1200x1200

[brainsoft]

I found an official spec document

Resolution 
■ TWAIN: 75 x 75 dpi up to 4800 x 4800 dpi
■ WIA: 75/100/150/200/300/400/600 dpi
■ Resolutions other than the following are
achieved by driver's resolution conversion.
200 x 200 dpi
300 x 300 dpi
600 x 600 dpi
1200 x 1200 dpi

Anyone know where I can get a TWAIN driver for this scanner that will work on Windows 10?  If not, then how can I get the WIA driver to scan at 1200?

[brainsoft]

All the brochures claim copy resolution of 600x600 dpi and scan resolution of "up to 1200 x 1200 dpi", but I cannot find documention on how to enable the higher scan resolution that is referenced.  The WIA driver that is installed will only allow up to 600dpi while using the windows scan and fax program.  I tried to install the 250mb software package I downloaded from the support site but it didn't seem to install anything useful at all, just some crappy monitor program and an address book.

If I try to scan from the printer display, the max resolution there is 600 as well.

Is there any way to actually do this or are all the brochures wrong?

Xerox WorkCentre 6015NI

Windows 10 Enterprise (version 1709), 64-bit

Thanks,

~Dave