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Workcentre 6027 scan to PC not working

Product Name: WorkCentre 6027



I have a 6027 connected to a PC via USB and when trying to Scan to PC it indicates Processing and eventually times out.  It never actually does a scan.  No other error messages.


I used Express Scan Manager to send the scan to the c:\users\username\documents\scan folder.  The security on the folder gives Everyone full access.


I am running Windows 10



Nothing in the Error history report.

Job report indicates the scan completed.


Anybody have any suggestions?





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