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Workcentre 6500 scan to email: how to disable pdf code function

When trying to scan to email on a Workcentre 6500, the printer asks for a PDF code (Enter code for PDF). Can someone tell me how to disable this option?

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Community Manager
Community Manager

Re: Workcentre 6500 scan to email: how to disable pdf code function

Hi Kennethw,

Thank you for using the Support Forum. I am not able to find a WorkCentre 6500 in our product listing.  If you are asking about a Phaser 6500 it does not support email.  Please let us know what model machine you have or search in our online support for your model and question.  If you are unable to find an answer please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Workcentre 6500 scan to email: how to disable pdf code function

Hi

I'm sorry, I typed the wrong type. It is a Xerox WorkCentre 6400S.

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Valued Advisor
Valued Advisor

Re: Workcentre 6500 scan to email: how to disable pdf code function

I can find no reference to the device in question even having the option

 

It may be that it does not at all relate to the pdf format and is in fact the scan to email itself that requires a login from Xerox Standard Accounting.

To test this, go into email and change the format to tiff, if you still need a code it is Xerox Standard Accounting and the person who administers that needs to resolve it.

 

If there is a custom firmware for the machine , the option will be here in CWIS > Properties > Services > Email > Defaults > Filing Options

 

2.GIF

 

That area would look like this in the case there are indeed pdf passwords (Screenshot from another device that does have pdf passwords for email)

 

5.GIF

 

 

 

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Joe Arseneau
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