Workcentre 6505 scan to PDF via USB

[Joe Arseneau]

Does that mean your installed 6505 TWAIN driver does not have a feeder option in the profile as I showed above?

[RichM · Accepted solution]

HI again! I have a Workcentre 3325 we took out of service because it constantly suffers paper jams when printing but scans OK. I've loaded all its drivers on my PC to test and I think I've found a solution. The following is therefore specific to the 3325 but should work similarly with other Workcentre models. Adobe Acrobat XI Pro File > Create > PDF from Scanner > Custom Scan On the "Scanner" pull-down choose the Xerox Scanner TWAIN Then click "Options..." In this window change the "User Interface" to "Show Scanner's Native Interface" then click OK to return to the previous window. From here you can choose "New PDF Document" or "Append to existing file or portfolio". You can also turn on or off "Make Searchable (Run OCR)" This is good to have checked ON so the PDF is editable. Now Click SCAN. This brings up a new window for the Workcentre. FOR the 3325 TWAIN Interface, It's hard to see but click the small black triangle on the right edge of this window. This opens up the Scan Settings portion of the window. (Other drivers look a bit different but should have these options as well.) Under "Document Source" choose "ADF" (short for Auto Document Feeder). Now click "Scan". The items in the doc feeder will get scanned into the Adobe Acrobat window when it's finished scanning. NOTE: the other scan methods you mention cannot be used here because of the US H.I.P.A.A restrictions for patient data privacy. Also the models we have here only support NTLM v1 in SMB but we only implement the more secure NTLMv2 on our network (support said they could not "upgrade" our units). ALSO NOTE: Not busting on you, Joe, thanks for your advice. Been down the "Official Xerox Support" road and they only offer canned solutions and usually point to a F.A.Q. page that doesn't help, don't follow up and are very hard to get warranty service from. That's partly why we stopped buying Xerox anything. FYI I use this board to see if anyone has any better real-world solutions since my experience with "Official" support has been mostly terrible. Thanks anyhow for all the time you spent on this issue with me. Regards, Rich in CLE OH

[Joe Arseneau]

As far as I know the adf should work fine with all applications. You probably will need to contact Xerox and speak with the 2nd level group where it is not.

Xerox has a partnership with Nuance so I'm sure they would suggest them if asked. From a Xerox standpoint scanning to a folder by SMB or FTP is by far the better option since you can make all the choices yourself. Scan by USB forces the lesser TWAIN (or WIA) to be used due to the protocol limitations.

And it isn't my product, I've never seen or used one in my life, I am not the company, just an employee that helps people on my free time. The only way you are going to interact officially with Xerox is through calling them direct so you can get to an employee that actually has the product on hand.

This forum is for customers to help each other out, any Xerox employee interaction is by their choosing. It's the first sentence at the top of the forum.

I did find one on the Xerox LAN and installed it via WIA/TWAIN over the LAN (So not USB like yours) and do have the option to choose the ADF. So I did a scan choosing the glass and got a single white page scan in pdf format (expected since there is nothing on the glass to copy)

Then chose the Feeder and instantly got faulted since there is nothing in the feeder to use (Which I assume to be correct, but can't verify since I am in Saint John NB Canada and as far as I can tell, the printer is in Webster NY USA.

So I can say that the TWAIN driver is absolutely capable of using the document feeder for scans.

I can do so in Win 7 x86 and Win 7 x64.

I did not test Win 8-10 or OSX.

TWAIN works in profiles (preferences) though, it is starting to sound like you haven't looked at the profile on the PC since you see no option to even choose the feeder.

In NAPS2 I can just select Profiles and change those settings at will, if your application of preference does not then you likely need to change them at the OS level as shown above.

[RichM]

Thanks for the info Joe. I tried using Adobe Acrobat XI Pro File > Create > PDF from Scanner > Custom Scan but it will only use the flatbed and I don't see an option for the doc feeder. Is this a TWAIN driver issue? I have not tried NAPS2 (since the user is very busy and I have to schedule time with them). Will also try Nitro's free Primo PDF to see if that works. SO what is the Official Xerox method for scanning using the doc feeder? Do you have some program I can install to do this? I mean, it's your product. Shouldn't Xerox have its own recommended scanning software? Will let you know what I find after I try these other things. -Rich in CLE OH

[Joe Arseneau]

When using TWAIN, the printer makes no decision on filetype or structure, the application that is using TWAIN does that. So if you don't have a pdf option, it is the applications fault. Windows Fax and Scan as well as the new Win 10 one just called Scan both don't give pdf as an option.

Windows Picture viewer doesn't support mTIFF (multipage tiff) so you would need it in file per page format.

For mTIFF I suggest Irfanview

There are a plethora of free apps that do pdf, my suggestion (Mine, not Xerox's) would be NAPS2 because of the large community that helps support it, and it has a pretty robust feature set.

I work for Xerox, I have no relation to either application I list and don't support them in any way. I have never used Page Manager or even heard of it so I have no comment's on how it works.

[RichM]

Win 7 (x64) loaded latest TWAIN scan drivers. System will scan (right-click on device and choose "Start Scan") but only gives me options for TIFF, jpg, png, bmp and a couple other picture formats but i want to scan to a PDF. Also, when using the document feeder it creates a separate file for each page scanned instead of one multi-page document. Tried using NewSoft Presto! Page Manager 9, it allows me to choose PDF but it will not use the document feeder even though this option is turned on in Page Manager setup and docs are in the feeder. Q1: Is there a way to make it scan to PDF via right-click > Start scan? If so how? Q2: If you've had experience with Page Manager, is there a way to make it use the document feeder? If so how? The way it is now I'm stuck between having to scan multiple pages from the doc feeder, but then have to convert each file per page to PDF -OR- Use Page Manager and manually scan one page at a time on the flatbed to PDF then combine all into one PDF. I've used other scanners in the past where Page Manager uses the doc feeder AND make one multi-page PDF file. Any help on this is appreciated! -Rich in CLE OH