I was working on this with a client remotely for hours over the course of two support sessions, doing the standard uninstall/reinstall driver dance, messing with connectivity settings in the Embedded Wed Server panel, updating the firmware, and everything else that has been suggested already. That said, I finally figured it out... for my client, at least. This is worth a shot, though, if you've lost your scan icon in the Xerox Print Experience App.
The issue was that, due to either a power surge/failure or some other error, the printer was no longer set to wi-fi as the primary connectivity. The easiest way to figure out if this is the case is to open the Embedded Web Server Panel by typing the printer's IP address into a browser; if the IP address shown on the home page is 0.0.0.0 or something other than the IP address that you used to open the web panel, then the printer is not using wi-fi as its primary connection. As a result, the scan icon will not show in the Print Experience App, even if the printer is still visible and operational.
This is not something that can be fixed on the computer in the driver settings or on the web panel, you have to get into the settings on your printer itself as Admin and change the primary network to wi-fi. This procedure is explained in step 3 of this support document.
Once you change the primary network to wi-fi and restart the printer, go back to your computer and open up the Embedded Web Server Panel again. The correct IP address should show up. If you open up the Print Experience App after verifying this, you should see the Scan option.
Hope this helps!
A large number of users report the exact same problem and you guys from Xerox give that answear . Incredible!!
People just want to use the many options presented in Xerox Scan and Print Experience and you reply with a that workaround?? for example , to scan a document and save it in my folder. I don´t want to set a scan to folder share.
Sometimes my colleagues have all options , sometimes they don´t.
Since i lost all features (they don´t appear when i open my software that was downloaded from Microsoft Store),i have never got it back.
Find a solution
Give us a solution to your dumb software
I found this video on our YouTube Channel that you may find useful for Scan to PC Folder.
Running a Dell Inspiron 3668
Workcentre 6515 with WiFi adaptor.
installed Xerox Smart Start and Microsoft Xerox Print Experience App
Originally didn't have the scan in the app. Uninstalled and installed and it showed up in print experience app. Lost it a month later and then it showed up. It's gone again. I have uninstalled and installed everything I know to do and at a loss. Never in my life been so disgusted with a printer. Mainly purchased for "scan to my PC". How difficult could that be. I am no way a computer guru. I just want to put 15 pages in the top feeder and scan them to a PDF on my PC. The scan feature keeps disappearing in the Xerox print Experience app page. I purchased Xerox thinking they have there act together as a simple " down load software and go" small business owner doing real estate. I so need this scan to pc. Sickening.
seen post about SMB and port and firmware and I'm at my wits end. Help
Solved! Go to Solution.