Workcentre 7425 scanning fails after a few days

[Barkster]

Sorry Aurelio

I never sorted it, but it all continues to work fine on my other Win 8 machine.

I just scan it to a Dropbox folder on that PC then I can pick it up from my Win 7 machine

Crazy, I know !

Barkster

[ahenriques]

Hello, Barkster,

Did you get this problem fixed?

I have a very similar problem and I have tried just about everything as you did as well....

Thanks in advance for your response.

Aurelio

[Barkster]

Hi Kimzi

I have now got SMB scanning up-and-running on my wife's Win8 machine, so lets see if that continues to work !

Thanks for your help so far.

Regards

Stephen

[Kimzi]

Hi again, Barkster!

Not having those files is positive :)

When it comes to updating the firmware you can have a look HERE

Though remember to check that the firmware is compatible with your machine and compare the latest firmware with the one you have, also print out a config sheet before installing anything, just a tip.

Unfortunately I'm not working for Xerox, and I do not have the necessery tools to remote control your PC.

I do not know if Xerox is offering any kind of remote controlling, you can give them a call to see if they can help you with your problem, cause right now I cannot come up with anymore suggestions, sorry about that :(

Best Regards

Kimzi

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[Barkster]

Hi Kimzi

The date/time is fine.

I had already done the first of your links, and the second looks downright scary (and didn't mention anything about Windows 7) !

I don't seem to have either of those files on my PC

Is there any mileage in doing a firmware update for the Xerox ? I'm not sure I have ever done one, unless it does them itself somehow.

Are you able to connect to my PC and poke about ? I am happy for you to do that if you can.

Regards

Stephen

[Kimzi]

Hi again!

You've really tried a lot, which is great :)

Have a look HERE.

Though this does seem to be a different issue, I'm not really sure what the problem could be.
I do suggest you have a read through THIS and THIS.

Hopefully that might help as I still think it could have something to do with the smb version.

Also one last question, do you have any file named SRTSP.sys or SRTSP64.sys on your Win 7 machine?

Best Regards

Kimzi

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[Barkster]

Hi Kimzi.

Yes, all very weird.

I could access the Temp folder from the Win 8 machine even while the scanning isn't working.

I just tried leaving the Homegroup on my PC to see if it changed anything, but no joy.

I use ESET Smart Security 7, and I have talked to them previously and disabled the firewall but it did not make any difference.

There was something funny with Homegroups a while back, that you could not connect if the date/time on the PC's were out of sync, which they were and when I altered them then all PC's could join the homegroup. Is there somewhere on the Xerox I can check or alter the date and time ?

Thanks

Stephen

[Kimzi]

Hmm....

If "Use user accounts and passwords to connect to other computers" does not make a difference, I suggest you change it back.

I do believe the settings on the printer is correct, and that it has to do with either the router or the computer itself.

I have a feeling that it could have something to do with the SMB version being used, when this happens, the printer cannot reach the win 7 computer, but can the win 8 computer access the folder even in that state or do you need to reboot for that too?

Also, do you use a thrid party anti virus?

Best Regards

Kimzi

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[Barkster]

Hi again Kimzi

I could indeed access the E:\Temp folder on my PC from my wife's PC (the Win 8 one)by typing in \\MBS6\Temp on her PC.

I changed the setting in Advanced Sharing Settings to "Use user accounts and passwords to connect to other computers" (after which it wanted my to logoff and back on again) but this made no difference.

I already had "Turn off password protected sharing" ticked.

I cannot say the same thing happened with the Win8 PC, rather that I failed to ever get it working in the first place, although I may have made a half-hearted attempt at setting it up because I was either annoyed by that stage or the settings were just getting too confusing introducing another PC and IP address into the equation !

[Kimzi]

Hi again!

Okey, then we know it's not a OS-specific problem at least.

It could be a homegroup issue, yes, I suggest you try to access the shared folder from another computer, does that work?

Also you could go to the Control Panel -> Network and Sharing Center -> Change advanced sharing settings.

Try changing the settings to "Use user accounts and passwords to connect to other computers" or "Turn off password protected sharing" and see if that helps.

UPDATE:

I cannot see the pictures yet, will have a look through em as soon as they are uploaded.

As you explain it, it does actually sound like a pc specific problem though, but as you said before this happens on both computers?

Best Regards

Kimzi

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