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Workcentre 7435 error 017-714 scan to email Office365

Hello,

 

Getting SSL error above when trying to scan using STARTTLS to Office 365.  Guessing this requires a firmware update, but the one available for download looks too old to be helpful.

 

Any assistance appreciated!

 

josh

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Valued Advisor
Valued Advisor

Re: Workcentre 7435 error 017-714 scan to email Office365

Yes, that error comes because you don't have a firmware that supports SHA-2. You would get the identical error on Gmail and Yahoo as well.

 

I believe this was added in firmware 75.14.93, and if that is the case, simply updating yours will resolve the issue and no data loss should occur

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Joe Arseneau
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Re: Workcentre 7435 error 017-714 scan to email Office365

Hello 

I have a workcentre 7425 

And i have the same problem.

 

The firmware are 75.14.23

 

But i still have the error (017-714) smtp over ssl failed

 

Can any one help me.

 

Thanks

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Valued Advisor
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Re: Workcentre 7435 error 017-714 scan to email Office365

Call Xerox and provide a Wireshark trace of the scan so they can diagnose the failure.

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Joe Arseneau
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Re: Workcentre 7435 error 017-714 scan to email Office365

Hi I am having the same issue with a Versant V180 Does it support TLS 1.2? and is it going to support TLS 1.2?

I have downloaded and installed the latest firmware 80.51.01 and it didnt seem to change any of thos settings in email setup.Please Help Thanks

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Re: Workcentre 7435 error 017-714 scan to email Office365

Xerox hides Production firmwares so you cannot get them publically. You have to call.

I don't have access to any Versants to check, but if it supports TLS 1.2 I would assume like the rest of the FujiXerox devices it could be found in CWIS > Properties > Security > SSL/TLS Settings <Primelink for reference>

1.PNG

One thing to note there, no matter the firmware level or TLS support, do not have a check on Verify remote server certificate or it will fail with Gmail or Office365.

80.51.01 isn't even close to the latest firmware, it is probably the latest General Release.

80.53.11 is the latest.

If you have a Xerox contract, call support and if they state you already have the latest version. tell them you know you don't, and you need Versant 180 v80.53.11a MN System Software.zip and they can get it in GSN library 14261. It will be the third link in that library.

As for settings

smtp.office365.com port 587

STARTTLS <Do not choose STARTTLS (If Available)>

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau