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New Member
New Member

Workcentre 7545 Scan to email - Scan In Progress...

Hi Guys,

 

I have a problem with one of our Workcentre 7545s. Often the Scan To Email feature doesn't seems to work correctly.
It just gets stuck and says: Scan In Progress...

I have to reboot the printer or do a software reset, and then it works fine. Last week I updated the firmware to the latest one and that's when the problem started. Any ideas how to fix this? Can I roll back to the previous firmware or download it somewhere?

 

Thanks.

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2 Replies
Community Manager
Community Manager

Re: Workcentre 7545 Scan to email - Scan In Progress...

Hi LostElectron,

Thank you for using the Support Forum. Please take a look at the solutions for job stuck in processing.  If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Agency Analyst
Agency Analyst

Re: Workcentre 7545 Scan to email - Scan In Progress...

the newer firmwares have been having issues with that from what ive seen in the field.

but yes it can be rolled back.

 

PM me for more info

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