cancel
Showing results for 
Search instead for 
Did you mean: 
hkv.isaac New Member
New Member

Workcentre 7545 Scanning - Login Error after Firmware Update

Hello,

 

My machine (Workcentre 7545) was running fine, but I noticed that there was a new Firmware update (Feb 2017 file).  I recently upgraded the firmware, and after the update, my scan to folder has stopped working.  When I go to Job Status, the error is "The job was deleted due to login error".  The settings are the same as it was before the update, so not sure why it stopped working.

 

Any help would be greatly appreciated.  Thank you!

 

Capture.PNG

0 Kudos
3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Workcentre 7545 Scanning - Login Error after Firmware Update

Machine got SMB2-3 ability and now needs full credentials to work. To get them do this (Use the name as seen in the brackets, if it isn't there, add it, do not rely on "Everyone"):

 

Win10Shares.GIF

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
hkv.isaac New Member
New Member

Re: Workcentre 7545 Scanning - Login Error after Firmware Update

I just changed the IP address to the server IP address.  Before, it was set to the printer IP address.

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Workcentre 7545 Scanning - Login Error after Firmware Update

Then the firmware update played no part in it, There is no way it could have glitched a setting to a valid, but not correct IP on the LAN

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos