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fabianboxi New Member
New Member

Workcentre 7655 (when turning on the machine nthe trays do not move)

Hello, does somebody know how to fic this problem:

I have a workcentre 7655, I turn on the printer and the tray 5 elevator need to go up and down, but nothing happen, and the print test page doesnt go out.

I sen to print something and it stays as pending.

Sometimes (very rare) when I leave on the priner it rebooth by itself and the tray 5 elevator goes up and down and the other trays to.

I forgot to tell, when I send to another tray (example 3), it saiy it doesn't have paper but it have.

I have call my technician and he has re-program the UI software to the printer and it goes normal again and I can print, but in a couple of days it goes back to the same problem.

Can somebody help is urgent.

Thanks

Regards.
Fabian.

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: Workcentre 7655 (when turning on the machine nthe trays do not move)

Hello fabianboxi.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7655.

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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