Thanks to both of you, Fabio & Joe.
First we will update the firmware than if needed, factory reset.
I will inform you how we proceeded this issue.
Before going through the altboot method I would suggest updating to the latest firmware to see if it just automagically resolves it without data loss and having to call in a tech.
After the update, Clone it ,if you still can't move on, do an erase customer data , restore via clone like stated by Fabio (Not the scanning stuff obviously)
If you still can't move on, the Altboot, no data backup, no clone method would be required. If you get to that point , send me a PM referencing this post.
yes, you corrupted the machine :( , its indeed a bug in an earlier firrmware
best way is to altboot the machine with the disable_data_backup flag
xerox can help you witth that
that makes some kind of factory default of the machine
what you can do is clone the machine first, but no scanning templates offcourse, after altboot , restore the clone file
Thank you for your solution, it helped as well as Fabio´s.
Scanning profiles are created now.
We face next problem now. After profiles creation with Slovak punctuation marks, device is unable to update scanning profiles and stays frozen.
To get Xerox device back to work we had to deactivate "Workflow scanning" module.
Please can you help how to delete single or all scanning profiles? I would like to mention that standard funcion "Delete" doesn´t work. It behave that profile is deleted, but is not. Profiles with punctuation marks stays undelete.
Thanks in advance, Paul.
PS: Can you see attached pictures? I can see them only when I am logged in.
I would like to ask you whether it is possible to create a scanning profile to save scanning options (size, orientation, resolution, export file format, user to send scan).
I scan often visit cards or other specific formats and it drives me crazy to setup the workcentre again and again.
I know that for copying it is possible to create user profile but I didn´t find any possibility to do it for scanning.
Thank you in advance for help.
Solved! Go to Solution.