Workcentre 7835 - creating of scanning profile

[CRT]

Thanks to both of you, Fabio & Joe.

First we will update the firmware than if needed, factory reset.

I will inform you how we proceeded this issue.

BR, Paul.

[Joe Arseneau · Accepted solution]

Before going through the altboot method I would suggest updating to the latest firmware to see if it just automagically resolves it without data loss and having to call in a tech.

After the update, Clone it ,if you still can't move on, do an erase customer data , restore via clone like stated by Fabio (Not the scanning stuff obviously)

If you still can't move on, the Altboot, no data backup, no clone method would be required. If you get to that point , send me a PM referencing this post.

[Fabio · Accepted solution]

yes, you corrupted the machine :( , its indeed a bug in an earlier firrmware

best way is to altboot the machine with the disable_data_backup flag

xerox can help you witth that

that makes some kind of factory default of the machine

what you can do is clone the machine first, but no scanning templates offcourse, after altboot , restore the clone file

[CRT]

Dear Joe.

Thank you for your solution, it helped as well as Fabio´s.

Scanning profiles are created now.

We face next problem now. After profiles creation with Slovak punctuation marks, device is unable to update scanning profiles and stays frozen.

To get Xerox device back to work we had to deactivate "Workflow scanning" module.

Please can you help how to delete single or all scanning profiles? I would like to mention that standard funcion "Delete" doesn´t work. It behave that profile is deleted, but is not. Profiles with punctuation marks stays undelete.

Any help?

Thanks in advance, Paul.

PS: Can you see attached pictures? I can see them only when I am logged in.

[Joe Arseneau · Accepted solution]

[CRT]

Dear Fabio.
Thank you for advice, it helped and moved us forward.
I went to our system administrator and we have a scanning profiles created now.
The only issue which remains is that profiles are fixed, created by administrator and user (because I am only a user) cannot modify them, or save a modified copy, in case of need.

Do you have a knowledge that modification and possibility to save could be possible for users?

Thank you in advance for your response.

[Fabio · Accepted solution]

offcourse you can

access webinterface, goto the tab "scan" :-) 

create your template (=profile)

[CRT]

Hi,

I would like to ask you whether it is possible to create a scanning profile to save scanning options (size, orientation, resolution, export file format, user to send scan).

I scan often visit cards or other specific formats and it drives me crazy to setup the workcentre again and again.

I know that for copying it is possible to create user profile but I didn´t find any possibility to do it for scanning.

Thank you in advance for help.