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Reproman1984 Frequent Contributor
Frequent Contributor

Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill "

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We have several Workcentre 7855's that will not scan to email addresses with an apostrophe e.g. "o'neill".

Software version 071.040.034.06000 works.

Software version 072.040.104.14800  has the error.

Software version 072.010.124.23405 has the  error.

 We  need the fixes in the later versions of Software so downgrading them to 06000 isn't an option.

 

 

invalid character.JPG

 

Any suggestions?

 

 

invalid character.JPG

 

 

 

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6 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill &

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Hi Reproman 1984,

 

Thank you for using the Support Forum. Please take a look at the solution for the error message "one or more of the email addresses are invalid"

If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Reproman1984 Frequent Contributor
Frequent Contributor

Re: Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill &

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We tried all of the above,but it still has the issue,the machine emails ok to anyone that does not have an apostrophe.

Is there a patch available?

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Reproman1984 Frequent Contributor
Frequent Contributor

Re: Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill &

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072.040.134.32800 spar

 

Fixes this.

Mackintire New Member
New Member

Re: Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill &

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Reproman,

 

I couldn't find a download for this firmware build.  I also have an 7855 with this same issue.

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Reproman1984 Frequent Contributor
Frequent Contributor

Re: Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill &

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http://www.support.xerox.com/support/workcentre-7800-series/file-download/enus.html?contentId=125794

here is a link to the latest SPAR which has this fix in it, unfortunately the .32804 does not have a link due to there being a SPAR update.

 

hope this helps

Mackintire New Member
New Member

Re: Workcentre 7855 won't scan to email if the address contains an apostrophe e.g. " o'neill &

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We installed the update.

 

Although it still shows "\" being inserted before special charecters when performing AD lookups in the custom filter lookup, the Xerox with the latest firmware update is no longer acting as if those extra "\" exist.

 

So the latest build actually does work in practice.

 

Thank you for replying.

 

Mackintire

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