We are currently having a problem scanning to a network folder from our Xerox ColourQube 9303. We have entered all the relevant network settings into the copier and we can ping it successfully by hostame and IP address. A Scan template is set up with the ip address of the server where the share resides, the name of the shared folder, and a domain account with the correct access to the share. However when we run a scan we get a bad password or login error report.
The password of the account and the permissions on the share have been double checked and are correct. Also when we create a local account with the same user name and password as the domain account it works correctly. So it looks like the scan to folder is defaulting at all times to the local account credentials.
We have tried the following in the scan template:
- Entering the hostname and then the ip address of the server
- Changing the SMB port number from 139 to 445
- Testing the scan with a different share
We have also tried entering the user name in the following formats:
As well as trying it with the 'Prompt at User Interface' option.
The server we want to scan to is Windows Server 2008
XEROX ColorQube 9303
Copier System software version - 061.180.221.14702
Is there anything else we can try to troubleshoot this issue?