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Frequent Contributor
Frequent Contributor

Workflow Scanning Error

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10 x64

We have two Altalinks both scanning to a Dell San drive one works, the other doesn't.

The faulty device will scan to a Windows 2012 server ok but not the Dell san drive.

It gives a Repository login error on the destination test (they are both using the same passwords).

Running a Wireshark show this error on the faulty device

no wp scan.JPG

The working device shows successful negotiation.

We have tried all SMB's versions.

Any thoughts?

 

 

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3 Replies
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FreeFlow User

Re: Workflow Scanning Error

Hello Reproman1984,

   Please tell us the exact model (ie: C8045) of the AltaLink that does not work and the system software version that is on both machines. This sounds like it is most likely related to the system software version on the machine that isn't working but those links are different for different speeds of the machine. That is why we need to know which particular model of AltaLink you're having trouble with.

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Frequent Contributor
Frequent Contributor

Re: Workflow Scanning Error

Morning MRCAnalyst

It's an 8030 on version 103.001.010.14010.

I can't get access to the other working device which is an 8045, currently on older software.(will try and update the version once I get access)

However, both devices have been on the same software initially.

The faulty device has been altbooted to factory settings and had various software levels installed, and had an SBC fitted.

Thanks for your assistance on this it's very much appreciated.

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FreeFlow User

Re: Workflow Scanning Error

Hi Reproman1984,

    That software version is the latest that is available for the 8030. It sounds like what has been tried is in alignment with what we do in the Xerox channel (XBS) that I work for. I always ask people that send in escalations to start with an alt-boot, to the latest available version, using the files on the drive that tell the machine not to do an automatic settings recovery. Then we configure it without applying any clone files to see if the problem still occurs. If a network troubleshooting log from the Xerox or logs that can be collected from the file sharing device (if there are any) don't reveal anything then a log should be started with Xerox support for further investigation.

If you collect any information that seems to indicate what is causing the problem you can DM me. I think at this point I'll just be tossing ideas around with you based on experience and we can do that outside of the public forum.

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