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New Member
New Member

Workflow scanning issues - 0 Kb file

We have a few xerox models that are having issues with workflow scanning. Some of them are the XWC 5675 and XWC 5745. When a users tries to scan the document it goes into their folder as a 0kb PDF file. Checking the jobs tab I see that the jobs keeps saying transfering, the LCK folder is created and removed in the users folder and the file is crearted as a 0kb file. Any ideas?

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Community Manager
Community Manager

Re: Workflow scanning issues - 0 Kb file

Hi Stumbled,

Thank you for using the Support Forum. Please take a look at the solution for Document File is Damaged and Cannot be Repaired Message / Cannot Open Scanned PDF.  If the reset solutions does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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