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bigdawg1 Member
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XC1255 Streaks

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My XC1255 has developed a light black streak along the right edge of the paper, only if I feed the copy through the document feeder. If I place the copy directly on the glass, the copies come out clean and crisp. I have emptied the overflow toner compartment, cleaned both scanner glass, cleaned the Mylar strip and mirror as well as the corona. Any suggestions what I should try next?
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Community Manager CherylO-Xerox
Community Manager

Re: XC1255 Streaks

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Hi bigdawg1,

Thank you for using the Support Forum. Please take a look at this solution for how to clear black lines and see if any of the solutions will help you.  If these solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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bigdawg1 Member
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Re: XC1255 Streaks

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Thanks for the reply however, as noted in my message, I have pretty much done all those suggestions. What I would like to know is what specific part is causing the problem. I'm very technically savvy and can probably fix the issue if I am pointed in the right direction. I contacted the Support center and was of no assistance. Since it is long out of warranty, I would like to give it a try first before hauling it in to a repair shop. Can you provide me with information on how to repair this, including any part numbers diagrams, etc.? Thanks for your help.

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: XC1255 Streaks

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Hi,

The symptom indicates that the problem only can be on the scanner. I red that you already cleaned both classes. Is this copier using one lamp or two lamps? One for ADF and other for the platen? If uses two then the lamp is the problem.

I'm remember other thing, check the paper path on the ADF and check on the glass if the paper has the same distance from the glass on all length of the glass/lamp. Not sure if I could explain this right, sorry.

Regards

Rui

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bigdawg1 Member
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Re: XC1255 Streaks

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Rui: I sincerely appreciate your help, however, I'm having a hard time understanding your suggestions...I'm sorry. . You said "The Simpson indicates....." Did you mean to say "The Symptom indicates......." You said "I sow that you....." Did you mean to say "I show that you...." You said "Is this printer using one lamp or two lamps? One for the ADF and the other for the platen?" Since this is a copier I assume you meant to say "Is this copier using one lamp or two lamps?" If so, how would I find out on my XC1255 model if it uses 1 lamp or two? When you say to "check the paper path on the ADF..." Is that the same as SDF, which is what my manual calls the top loading document feeder? If so, what is the procedure for checking the ADF, since it seems to be self contained? I'm having a difficult time understanding your last suggestion to "check on the glass if the paper has the same distance from the glass on all lengths of the glass/lamp." Do you mean that I should check to see if the document feeder (ADF) is feeding the paper across the glass properly? How would I do that while it is feeding the paper? If that is not what you are suggesting, please explain further. Rui I want you to know that I really do appreciate your taking the time to help me. I'm sorry that I'm having a hard time understanding your written suggestions.

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: XC1255 Streaks

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I'm really sorry about that. Next time I will read what I wrote. Really sorry. ADF is automatic doc feeder and yes is the top feeder. To see if it uses one or two lamps, when you open the top you should see the car (where is the lamp) moving to the side a little bit. But almost for sure you have only one lamp.

From what you described it only can be a dirty mirror or glass, but you stated was clean. Can you scan a doc with the symptom and post here?

Regards

Rui

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bigdawg1 Member
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Re: XC1255 Streaks

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Rui:

Attached is a scanned image. The streak is very light so I increased the scan resolution in hopes that it will show up for you to see.  Note the light streak on the right side of the page running from top to bottom.  Thanks for the help.

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: XC1255 Streaks

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It is very light in did. Let me get a second opinion from my colleagues. I'm assuming that you are feeding from the short edge. Regards Rui
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bigdawg1 Member
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Re: XC1255 Streaks

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Yes, I'm feeding the pages in the document feeder the normal way. As mentioned...there is no streak if I use the glass, only when I use the document feeder. I've run 20 blank pages through the document feeder and as you can see the last page that I sent still shows that weak streak on the right side.
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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: XC1255 Streaks

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Hi,

Sorry the delay. My colleagues have the same opinion. This copier should have a second mirror only for the SDF.

Regards

Rui

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