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bigdawg1 Member
Member

Re: XC1255 shadow image

Rui: It's fixed! I bought the cleaning blade online for my model. Installed it tonight and my Xerox is making great copies again. I have to say that it is disappointing that for the most part, that Xerox (as I guess most companies) said that the Drum unit (over $200) was bad and needed replacing when all it was was a $12 part in the drum unit that gone bad. It was fairly easily replaced. I realize you can't diagnose completely from afar, but I would have hoped that the online self help would have suggested alternative things to look at first before replacing the entire drum unit. At that price, I was about to just junk the copier and buy a new one. Now I not only have save hundreds of dollars, but have kept this copier out of a land fill...and that's a really good thing. Hope others who have this same issue consider looking into this fix first. It's a small price gamble with huge potential rewards.
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Kimzi Valued Advisor
Valued Advisor

Re: XC1255 shadow image

Hey!

 

Most customers do not want to fiddle around with the machine like this, thats why the easiest solution often is the one suggested to the customer.

Xerox do not assume that you are willing to change small parts, thats something you have to decide by yourself.

 

Glad it worked out for you though :)

 

Thanks!

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: XC1255 shadow image

Hi Bigdawg1,

I'm glad you fix it and thank you very much for sharing it here.

Regards

Rui

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bigdawg1 Member
Member

Re: XC1255 shadow image

I realize that I'm not like most clients of your product, but it would be nice if Xerox gave this repair as an option for DIYers. It could be "Do at your own risk" or something like that so as to absolve Xerox of any liability if things don't go well. To my way of thinking...the small cost of the repair was worth the gamble. If it worked GREAT. If it didn't, then I'm not out very much money and was worth trying. Just saying...
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Kimzi Valued Advisor
Valued Advisor

Re: XC1255 shadow image

Hey!

 

Yea I understand that, it would be good to have that way :)

 

Thanks!

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