XST file arrives, but the PDF does not

[Joe Arseneau]

abdelrahmanahmed

See your other post

[abdelrahmanahmed]

i have the same problem

only show me folder and not shown me the pdf 

I have windows 10 x64 

 and I use xerox work-center  5775  i need to download Version: 061.132.224.18400 but i can't find it on xerox drivers

 i wish to help me 

thank you 

[aegisrose]

Hello~  thanks for your response. We are using Windows 7 Enterprise, but the scans go to a shared folder on a Windows Server 2008  Standard

I wasn'ta able to pinpoint any line in the config report that said firmware, but this is the System Software Version is 061.132.224.08800

The scanner software version is 020.176.000

Attached is a screenshot of all the others.

[MikeAXEY2C-AA]

Which Firmware do you have

What Operting System are you scanning to?

[aegisrose]

Good Morning Xerox Community,

I'm running into a strange issue.  We have our 5755 setup for scan-to-folder, and everything checks out as far as connectivity and seeing the folder on the network.

When users scan, the XST file arrives, but the PDF does not. The files being scanned are not large. Maybe 2 or 3 pages, black/white. I'm assuming that since the XST file arrives, it's not a networking connection issue, or an incorrect path.

We've tried the basic "shut down / restart", but problem persists. I should also note that occasionally, the scans DO work as expected and the PDF appears alongside its XST log file partner.

Thanks in advance for any help!

Rose