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.XST files being generated on Scan despite the option being disabled

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: Not Specified

Hi,

We are having trouble with scans generating .XST files on our WorkCentre 7845, despit the option beeing disabled in every area suggested in these forums.

the firmware looks to current (073.040.075.34540)

I've included some screen grabs - does anybody have any idea's why these files are still generated please?
In this case General Auto and the other templates are used to scan files from the scanner to a network share.

Many thanks

Patrick

1.png2.png3.png

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1 Reply

Re: .XST files being generated on Scan despite the option being disabled

Patrick,

Your firmware needs to be updated first.  

Here is a link to take you to the download page. THere is also a link at this site to download the Installation document

https://www.support.xerox.com/en-us/product/workcentre-7800-series/content/155988  

If you are still having issue please contact your Xerox Customer Support Center.

I hope this helps.