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New Member
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Xerox 3220 permanently Connecting...

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Afternoon,

 

One of my locations has a Xerox 3220 set up as a network scanner, and is having some real issues. When they select network scan and enter the pin the machine just hangs on 'Connecting', back at the Network Scan software the device is shown as busy. Now i've uninstalled the whole thing, reinstalled it, removed device, added device, switched everything in the world off and on again and it still has the same issue. Ideas anyone? I've had this problem in other locations with the 3220 and a quick remove and re-add used to work every time.

 

Thanks,

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Agency Analyst
Agency Analyst

Re: Xerox 3220 permanently Connecting...

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The error you are reporting is it on the machine or on the computer?

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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New Member
New Member

Re: Xerox 3220 permanently Connecting...

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The machine just says 'connecting...'

 

the computer shows the device as being in a busy state.

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Agency Analyst
Agency Analyst

Re: Xerox 3220 permanently Connecting...

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Does the machine ever say it cannot connect? It sounds like a firewall issue - we have ran into one of these doing similar issues but only on the SMB scanning side.

For troubleshooting purposes have you disabled your firewall and made sure (Windows 7) you are on the HOME or WORK network instead of public?
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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New Member
New Member

Re: Xerox 3220 permanently Connecting...

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Thanks for the suggestion had checked the workgroup settings e.t.c ,but hadn't checked the firewall for some reason (perhaps as the scanner had previously been working and I wouldn't expect the end users to tamper with the firewall) and it was indeed causing the issues!

 

Case solved, many thanks!

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Agency Analyst
Agency Analyst

Re: Xerox 3220 permanently Connecting...

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I'm glad everything is now working! Thanks for letting everyone know that resolved your issue and coming to the forums to get support!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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