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Xerox 3325 COMM Error

We recently started recieving an error message when trying to send a fax on our Xerox 3325.  It lists the Result as a "COMM Error", however, it seems that the fax is still sending.  Could this be a bad network cable?  Or is it something more serious?

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Valued Advisor
Valued Advisor

Re: Xerox 3325 COMM Error

Network cables are not used in fax, phone lines are. I would guess it is a phone line quality issue if all faxes, and a compatibility issue if always to one specific location.

 

Try listening to the transmission first:

Machine Status > System Setup > OK > Sound / Volume > OK > Speaker > ON > OK > OK > Stop

 

Remember where to do that because faxes are one of the most annoying sounds in the world.

 

The only other thing is to try out ECM (Error Correct mode), it will probably clear the error, but will take longer to send.

Machine Status > Fax Setup > OK > Sending > OK > Error Correct mode (ECM) > ON > OK

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Joe Arseneau
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