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ga10ma New Member
New Member

Xerox 3550 network printing problem

Hello team, I have 7 Xerox 3550. All xerox machines are connected using network cable and have the IP reserved. They do not print.  I send ping command and they respond. I tried to access the web interface but don't respond.In control panel the printers appears offline, also the network scan show the printers disconnected. The printers are in different locations of the network. In configuration page the  Ip, DNS and Gateway appears configured. Using the usb cable the printers work. Where is the problem?

 

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7 Replies
ga10ma New Member
New Member

Re: Xerox 3550 network printing problem

I forgot to mention that I have a xerox 3315 and is working in the network.

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Fabio Valued Advisor
Valued Advisor

Re: Xerox 3550 network printing problem

on the drivers, goto printer properties, port tab, then click on "configure port"
make sure snmp is OFF

can you test again?
i have seen with the phaser family, with snmp on, when making 1 test page, the queu goes to offline, while the machine is not offline, so all other jobs are stuck in queue, until you restart print spooler, then again, 1 print goes out ...
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ga10ma New Member
New Member

Re: Xerox 3550 network printing problem

Hi Fabio, the problem persists. I have done what you said but the printers don't work.

 

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Fabio Valued Advisor
Valued Advisor

Re: Xerox 3550 network printing problem

you mentioned in first post that webinterface doesnt work

are the printers in another subnet range? maybe firewall issues?

have you opened 9100 and 515 port? from server to xerox machine? (if you are printing from a server)

 

 

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ga10ma New Member
New Member

Re: Xerox 3550 network printing problem

Hi, i don't have a print server and the firewall is disabled.

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ga10ma New Member
New Member

Re: Xerox 3550 network printing problem

Hello team, I created a separate network between xerox 3550 and my personal laptop and the printer works. The question is what setting did the domain admin changed in the network so the xerox 3550 don't work? Is there something to do with the Wannacry ransomware attack?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Xerox 3550 network printing problem

WannaCry is a PC problem, not a printer problem.

They probably have an IP filter setup to disallow anything not sourced from a (or a few) specific IP addresses.

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Joe.
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