Xerox 3615 Memory Upgrade

[endzonecrazy]

I have a new 3615 Workcenter - and it is scanning at about 5 pages per minute. I upgraded the memory - the chip goes right in but I cant get the workcenter to recognize the 4 gigs. I tried clearing the memory but that is not working, I have tried inserting and ejecting the memory upgrade but no luck - we really need to get this going because this scanning is far to slow for our office to use. Any help would be much appreciated. Thanks

[MSPTestAccount]

Hi endzonecrazy.

Thank you for using the forum.

I would recommend that you contact the support center to speak with someone regarding the chip.  They can be reached at 1-800-821-2797. 

Sorry that I am not able to help.

[v.andreev]

Only engineer can solve the problem.