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Xerox 3635 System freezes when Immediate Image Overwrite enabled

I've updated the Firmware to the latest version.
When I enable "Immediate Image Overwrite" or "Sceduled Image Overwrite," the printer becomes un-usable and freezes. I have to power down the printer and power back up to restore its functionality. Has anyone else experienced this and know what may be the issue with this?

 

Tao

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Re: Xerox 3635 System freezes when Immediate Image Overwrite enabled

Hi TaoScotty,

Thank you for using the Support Forum. Please take a look at the solutions for trouble with the Image Overwrite.  If the problem continues please consider contacting your support centre for further assistance.. 

Thanks,
CherylO-Xerox
Community Manager

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Re: Xerox 3635 System freezes when Immediate Image Overwrite enabled

Hi CherylO,

Unfortunately, I do not see anything that refers to the Xerox freezing and needing to be consistantly restarted after the Image Overwrite is enabled. Is there any other Xerox forum you might point me to?

 

TaoScotty

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Re: Xerox 3635 System freezes when Immediate Image Overwrite enabled

Hi TaoScotty.

Try this link.

http://www.support.xerox.com/support/phaser-3635mfp/support/enus.html?objGUID=10002

Once there, if you don't see the following titles, type in image overwrite in the search field.

  • How to enable on demand overwrite
  • How to enable the immediate image oversrite 
  • How to perform an on demand image overwrite
  • Immediate Image overwrite failed message
  • Print jobs are held for Resources Message and requesting odd paper size when printing from adobe acrobat 

 

These should get you started.  If they don't, please call our support center at 1-800-821-2797.

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Thanks,
SandyP-Xerox
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