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Xerox 5024 Scan to E-mail stopped working (016-781)

Product Name: workcentre 5024
Operating System: Windows 7

Hi everyone, our Xerox stopped sending "scan to e-mail" a week ago and dont know what else to do. I checked the mail and MX configuration and its everything the same. I tried to use SMTP AUTH method but didnt work (we use direct send as per this article https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-dev...) and the firewall report that the packet was succesfully sent to the server address.  I also tried to use another SMTP server and didnt work either. The error that appears is 016-781. Momentarily i set up a Scan to Server share so we are good, until i resolve this.

Anything im missing?

 

thanks

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Valued Advisor
Valued Advisor

Re: Xerox 5024 Scan to E-mail stopped working (016-781)

The 5024 hasn't been updated in 3 years, it doesn't support SHA-2 so it won't work with any of the major mail providers directly, you would need to go through something like SMTP2Go.

It also can't do SMB2 or SMBv3, It is no longer feasible to use as a scanner unless you run an FTP server

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Joe Arseneau
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