Thank you for using the Support Forum. Please take a look at the system admin guide page 230 to make sure you are cloning corretly. If this does not help please consider contacting your support centre for further assistance.
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I am cloning a 5855 with multiple templates and Single-Touch buttons. I have created a clone file with all of the boxes checked. When I install the clone file on the new machine it copies everything but the Single-Touch buttons.