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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Xerox 5955 and 5855 Workflowscanning

Multiple things. Both Firmwares are terribly out of date.


Both are Connectkey, so unless they are set to DHCP, and registered on a Domain, so if this is showing red in your DNS settings you will be required to scan by IP address and not hostname.




Your screenshot shows a subfolder of escaneos that the folder properties does not show, so username may or may not have access to the escaneos folder.


Upgrade the firmware on the 5855 by using this tool , if that resolves the matter (Not related to anything mentioned above) then go on and update the 5955 with this tool. (No settings should be lost with either)


I can't test or verify that there is not a special characters issue as I can only test with an American keyboard.


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Joe Arseneau
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New Member
New Member

Xerox 5955 and 5855 Workflowscanning

Product Name: Other - specify product in post


HI all, recently i have a problem with printers 5855 and 5955 both of them new. I have filled the config of printer as show:


5955 have


5855 have





Same configuration in xerox 5855.


Here the directory settings





The result in a remote directory lock failed message and cannot scan to directory.

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