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Xerox 6204 - retrieving files from scanner issue

I am having an issue with the Xerox 6204 retrival of files from scanner.

 

It has been few weeks since I have used the scanner last time, but everything was working fine back then.

 

Now when I am scanning documents and using AccXES to retrieve them onto my PC I am receiving following error: "Could not create file in base directory" followed by possible reasons why the error has appeared.

 What I have noticed is that when application retrieves  PDF files from the scanner they have always the same name, which consists only of zeros (00000000.pdf) even when I scan next document scanner doesn't increment the number.

 

It has also occured that the same error appears one after another when auto-retrieval is enabled and nothing is being scanned.

 

I have managed to find a workaround. By removing or renaming previously retrieved files I am able to scan documents, but obviously each new scanned document is called 00000000.pdf. Even if I configure in the software that name should consist of date I am still receiving the error message.

 

Nothing in the software has changed since last time I used it, but I am wondering whether it could be caused by Java, as this is the only piece of software that was updated and has any type of connection with AccXES.

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Community Manager
Community Manager

Re: Xerox 6204 - retrieving files from scanner issue

Hi Michal,

Thank you for using the Support Forum. You might try uninstalling and reinstalling your accXES software to see if that will help.  If not please search the knowledge base for your machine.  If you are unable to resolve the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Re: Xerox 6204 - retrieving files from scanner issue

Cheryl, thank you for the advice. I though it was maybe something more serious, but reinstall has fixed the issue. Thank you once again, really appreciate it.

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